Prior to Shipment
Items that have been charged, but not yet shipped, can be refunded upon request. A 5% restocking fee will apply.
Unopened / Undamaged Items
Unopened/unused items can be returned within 15 days, unless specifically stated on the product details page. The packaging must be in the same condition as when initially received. A 5% restocking fee will apply.
Opened Items
Opened items are not eligible for returns. This includes:
- Items that have been opened or removed from the packaging
- Items that have visible indications that the packaged has been opened
- Opened cases that are no longer factory sealed
Clothing and Apparel
Used or worn clothing, apparel, Halloween costumes, and accessories may not be returned.
Damaged and Defective Items
Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 15 days of receiving your order. If the item is no longer available, we’ll be happy to issue a refund.
We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.
The following issues do not qualify as a defective product:
- Minor cosmetic paint issues
- Package condition
How to Return an Item
Please contact us via our contact form to receive instructions and authorization for your return so that the item(s) can be accepted. Any returns without authorization will be delayed and possibly not be eligible for a refund.
Return Shipping
If the return is due to our error or a damaged or defective product, we will cover any return shipping fees as long as the return is completed through a ToySTLKR return option (a prepaid label provided by us). If you choose a self-return option (a carrier or service of your choice), you will pay the cost charged by the carrier selected and will not be reimbursed. We are not responsible for any lost or damaged packages through a self-return option.
If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.